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#21
Support Requests / All Plesk Accounts
Last post by admin - January 03, 2018, 04:01:50 PM
As the Plesk servers get older and older, it appears more and more sites are being compromised.

Remember to keep any scripts you use (such as WordPress, themes, and any plugins) updated.

Please also request to be migrated to our new cPanel platform as soon as possible.  Due to the constant problems we are going to have to move forward with shutting down all Plesk servers in the near future.

We have cPanel servers in the following regions:  NYC (East-US), LA2 (West-US), EU2 (Europe).  We will likely have to add more capacity as we start to migrate accounts, so be sure the site is in the most logical location for your visitors (compared to just where it was created originally).
#22
Support Requests / New SSL Certificates
Last post by admin - October 23, 2017, 03:46:04 PM
The SSL Certificates have been renewed and installed for the following Plesk servers:  EAST, EU, WEST.
#23
Support Requests / LAX2 Shutdown
Last post by admin - August 09, 2017, 04:28:09 PM
We will be shutting down the Plesk server LAX2.

If you are still using this server, please request migration to LA2 (if you need a site in the same region).
#24
Support Requests / Re: Signups Disabled
Last post by markjay - August 04, 2017, 12:57:59 PM
Just saw this now and I support the third option.

Quote from: admin on July 28, 2017, 01:43:05 PM-Allowing the existing customers to stay on the system as long as they desire, but this will require us to finally get rid of all of the extra Plesk servers to bring our costs down.

Hopefully we can get legitimate customers like what h3rb1 said.
#25
Support Requests / Re: Signups Disabled
Last post by admin - July 28, 2017, 09:40:46 PM
Quote from: h3rb1 on July 28, 2017, 05:04:58 PM
Quote from: admin on July 28, 2017, 01:43:05 PM
-Allowing the existing customers to stay on the system as long as they desire, but this will require us to finally get rid of all of the extra Plesk servers to bring our costs down.

I Agree with this option. The service and offerings has gotten better over the years and I personally would like it to stay.

Would a "referral" or "authentication" system work for new sign-ups?
So, this way current customers could invite "trusted" friends that may want to sign-up (2 per year), hopefully that curb fraudulent accounts

Yes, this is something we will consider.  Thank you for the suggestion.
#26
Support Requests / Re: Signups Disabled
Last post by h3rb1 - July 28, 2017, 05:04:58 PM
Quote from: admin on July 28, 2017, 01:43:05 PM
-Allowing the existing customers to stay on the system as long as they desire, but this will require us to finally get rid of all of the extra Plesk servers to bring our costs down.

I Agree with this option. The service and offerings has gotten better over the years and I personally would like it to stay.

Would a "referral" or "authentication" system work for new sign-ups?
So, this way current customers could invite "trusted" friends that may want to sign-up (2 per year), hopefully that curb fraudulent accounts
#27
Support Requests / Signups Disabled
Last post by admin - July 28, 2017, 01:43:05 PM
Unfortunately, we have been forced to disable signups due to an influx of fraudulent accounts being created that are then used for phishing websites, spam, etc.
This event caused a disruption of service to any client on our NYC server today for about 5 hours.  This server is also where our billing and support system along with this forum are located.

We are evaluating our next steps.  Some options we are considering:

-Shutting down the entire service and refunding the unused portion.
-Keeping signup disabled and servicing the existing customers until their end of term.
-Allowing the existing customers to stay on the system as long as they desire, but this will require us to finally get rid of all of the extra Plesk servers to bring our costs down.

Please feel free to post any suggestions on this thread.

Thank you.
#28
Support Requests / Re: Service Discontinuation
Last post by markjay - May 29, 2017, 10:15:24 PM
Do you mean those who are in the old Plesk servers must migrate to the cPanel servers in order to continue the FreePgs service?

So, we need to really call the attention of all FreePgs members and remind to all that they really need to update their scripts, REALLY, as to secure and safeguard the service.

Well, I have no doubts in choosing FreePgs.com since 2004 the best web hosting service I have ever experience at all, all hail FreePgs.com! Cheers! ;)
#29
Support Requests / Re: All Old Servers Being Deco...
Last post by passtheword - April 29, 2017, 05:32:38 PM
My account has been suspended. I received no email about the east server being disabled. This is the first time I have seen this...
#30
Support Requests / Service Discontinuation
Last post by admin - April 28, 2017, 05:02:04 PM
Unfortunately, due to the number of users that have failed to keep their scripts up to date and/or their credentials secure, we are forced to start shutting down this service.  We can continue all cPanel operations as there are more safeguards in place, however, users will still need to keep their scripts updated.