Recent posts

#21

Support Requests / Service Shutdown - Migration R...

Last post by admin - November 19, 2019, 04:32:54 PM

Due to increased costs, we are being forced to shut a large number of the servers down.  We are also facing the issue of oudated control panels and increased license costs on our Plesk servers.

As many of you may know, cPanel increased the licensing cost earlier this year.   The license costs are now more that we collect from you for the entire service being provided.

We will be able to maintain a single cPanel server at our NJ datacenter.  As we will be removing the WHMCS system (due to it costing more than we collected last year), we will go back to manually billing or using PayPal or 2Checkout subscriptions to handle payments.  This will keep our costs down.

The new EWR server is running the latest version of cPanel, supports multiple versions of PHP, and has 16GB of RAM and large amounts of disk space.  We will continue to use our CP1/CP2 DNS cluster for redundancy.

We had a problem with the datacenter hosting the WEST Plesk server, so that server no longer exists.  While we do have another cPanel server in the LA region (LA2.LVCS.NET), it will be EOL within the next six months, so we strongly urge anyone that wishes to continue with our service migrate over to the EWR server as soon as possible.

We will continue to honor your existing pricing plan as long as possible.  There are no plans to increase the cost, but we must consolidate our operation so we can keep things running.

Also, please disregard this message if you have already migrated to another provider.  We are sorry for the intrusion.

Please reply to this message to coordinate the transition to the EWR server or to create a new account if you were on the WEST Plesk server.

Thank you,

FreePgs Legacy

#22

Support Requests / Support please

Last post by Scorpion Illuminati - July 18, 2018, 06:23:53 PM

3 days ago i submitted support ticket#1311 with the following txet:

Hi,

I tried t install Node.js using the terminal in my account and was greeted
with the message that I'm not a sudoer. Sorry about that forgot this wasn't
my vps. Anyways would it be possible to install Node.js 10? Here are the
instructions from
https://nodejs.org/en/download/package-manager/#enterprise-linux-and-fedora:

curl --silent --location https://rpm.nodesource.com/setup_10.x | sudo bash -

sudo yum -y install nodejs

Optional
o compile and install native addons from npm you may also need to install
build tools:

sudo yum install gcc-c++ make# or: sudo yum groupinstall 'Development Tools'

Thanks,

<snip>

I haven't received a response from you guys yet. In case your wondering yes, it is 100% possible and this tutorial will show you how to get it set it up thought i haven't tried it myself.

Regards,

Dev

#23

Support Requests / All Plesk Accounts

Last post by admin - January 03, 2018, 04:01:50 PM

As the Plesk servers get older and older, it appears more and more sites are being compromised.

Remember to keep any scripts you use (such as WordPress, themes, and any plugins) updated.

Please also request to be migrated to our new cPanel platform as soon as possible.  Due to the constant problems we are going to have to move forward with shutting down all Plesk servers in the near future.

We have cPanel servers in the following regions:  NYC (East-US), LA2 (West-US), EU2 (Europe).  We will likely have to add more capacity as we start to migrate accounts, so be sure the site is in the most logical location for your visitors (compared to just where it was created originally).

#24

Support Requests / New SSL Certificates

Last post by admin - October 23, 2017, 03:46:04 PM

The SSL Certificates have been renewed and installed for the following Plesk servers:  EAST, EU, WEST.

#25

Support Requests / LAX2 Shutdown

Last post by admin - August 09, 2017, 04:28:09 PM

We will be shutting down the Plesk server LAX2.

If you are still using this server, please request migration to LA2 (if you need a site in the same region).

#26

Support Requests / Re: Signups Disabled

Last post by markjay - August 04, 2017, 12:57:59 PM

Just saw this now and I support the third option.

-Allowing the existing customers to stay on the system as long as they desire, but this will require us to finally get rid of all of the extra Plesk servers to bring our costs down.

Hopefully we can get legitimate customers like what h3rb1 said.

#27

Support Requests / Re: Signups Disabled

Last post by admin - July 28, 2017, 09:40:46 PM

-Allowing the existing customers to stay on the system as long as they desire, but this will require us to finally get rid of all of the extra Plesk servers to bring our costs down.

I Agree with this option. The service and offerings has gotten better over the years and I personally would like it to stay.

Would a "referral" or "authentication" system work for new sign-ups?
So, this way current customers could invite "trusted" friends that may want to sign-up (2 per year), hopefully that curb fraudulent accounts

Yes, this is something we will consider.  Thank you for the suggestion.

#28

Support Requests / Re: Signups Disabled

Last post by h3rb1 - July 28, 2017, 05:04:58 PM

-Allowing the existing customers to stay on the system as long as they desire, but this will require us to finally get rid of all of the extra Plesk servers to bring our costs down.

I Agree with this option. The service and offerings has gotten better over the years and I personally would like it to stay.

Would a "referral" or "authentication" system work for new sign-ups?
So, this way current customers could invite "trusted" friends that may want to sign-up (2 per year), hopefully that curb fraudulent accounts

#29

Support Requests / Signups Disabled

Last post by admin - July 28, 2017, 01:43:05 PM

Unfortunately, we have been forced to disable signups due to an influx of fraudulent accounts being created that are then used for phishing websites, spam, etc.
This event caused a disruption of service to any client on our NYC server today for about 5 hours.  This server is also where our billing and support system along with this forum are located.

We are evaluating our next steps.  Some options we are considering:

-Shutting down the entire service and refunding the unused portion.
-Keeping signup disabled and servicing the existing customers until their end of term.
-Allowing the existing customers to stay on the system as long as they desire, but this will require us to finally get rid of all of the extra Plesk servers to bring our costs down.

Please feel free to post any suggestions on this thread.

Thank you.

#30

Support Requests / Re: Service Discontinuation

Last post by markjay - May 29, 2017, 10:15:24 PM

Do you mean those who are in the old Plesk servers must migrate to the cPanel servers in order to continue the FreePgs service?

So, we need to really call the attention of all FreePgs members and remind to all that they really need to update their scripts, REALLY, as to secure and safeguard the service.

Well, I have no doubts in choosing FreePgs.com since 2004 the best web hosting service I have ever experience at all, all hail FreePgs.com! Cheers!