I got a notice that they were reducing the number of servers to 1 due to the high cpanel cost. I responded that I wanted to migrate to the "EWR" server but, haven't heard back from then since I responded on the 21th of Dec 2019. Anyone been able to contact them or is the service officially dead?
Last post by passtheword - December 31, 2019, 09:14:32 PM
Well, at least I know it's probably not just related to my acct and it's more of a "global" issue with the hosting being down.
I had been receiving daily emails in my account for a while now about my account being over quota and that it could be suspended. I did email freepgs back about it but heard nothing in regards to it. I also checked in my account to see if I had any strange files that were in there. That has happened before so I thought maybe that was the case. I found nothing there, so I just assumed the daily messages were just an error bc I was receiving those emails for months and the account was never suspended until today. I did check my subscriptions via the plesk login and one of them has 2GB used out of the 1GB allotted. It says that I'm over the quota, but again...I was never able to find anything previously anywhere in my account where suspicious files had been uploaded. I can't research it now anyway, since the account is suspended (either for just me or all of us) and I can't login via FTP and the plesk panel won't let me access anything but the subscription names and nothing else.
I receive all of my email via gmail but I do have some of my email forwarded from my websites held on freepgs to my gmail acct. I noticed this morning I didn't receive but about three emails, which I thought was odd bc I typically receive around 15-20 emails overnight. Now I know why...
I am not on the EU server but I had no idea until today that was being implemented (when I found it in the forum here). I received no emails concerning it. I am on the east server, so I'm not sure if I was supposed to migrate to the EU server or not.
I get the same message now when I try and view my site. When I logged in via plesk it says ... Warning: Subscription was suspended. All your sites are not available.
It was working until today 31st December, I think the suspension is automated.
Some other things I noticed that may or may not be relevant, but at the end of November/December (can't remember exactly when) this forum was down for a while and also the automated emails we get were coming in to me out of sync e.g 20th, next day 12th etc.
passtheword, Do you get your subscription emails via your site email or yahoo etc. For me it's a yahoo address and I use thunderbird to retrieve them. I did find that when I logged in via a browser to my yahoo account some of the emails where ending up in the spam folder.
Also just out of interest, are you on the EU server as well? or a different one?
If I don't hear anything by Friday I might try some of the LVCS numbers on their sites and see if they can shed any light on the subject; store.lvcs.net/contact-us USA (480) 624-2500 [GMT -7] lvcs.net Toll Free Support: USA 888-299-0431 [GMT -5 or 7?]
Last post by passtheword - December 31, 2019, 07:08:40 PM
Has anyone heard from administration? Usually we have until the end of December to pay for the next year's hosting. I typically receive emails every day in December of each year about renewing the hosting but I have not received any. I didn't even think about it until now when I realized my email from the hosting was down, so I went to my sites to determine if my accounts may have been disabled for nonpayment. I receive the following message when accessing my sites, so I'm guessing my account hasn't been disabled?
Service Temporarily Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Hi, I've paid for another years subscription, but have not received any confirmation of this like I normally do. I have submitted a ticket at the help desk and emailed to all the @freepgs and @lvcs.net accounts that I know, but have still not got a reply.
There is only one day left now, please can some one respond.
These are the only servers that will be kept beyond December 31, 2019.
---- Servers being shut down:
LA2 (cPanel) LAX2 (Plesk) NYC (cPanel)
---- Servers that have already been shut down:
---- Infrastructure Servers that are not changing at this time
AWARDS1 CP1 CP2 NS1 NS2 NYC01
If the demand warrants, we will get another server on the west coast running at some point, but we likely have to consolidate those. We will attempt to replace EU and EU2 with a newer more robust server in that region.
Last post by admin - November 19, 2019, 04:32:54 PM
Due to increased costs, we are being forced to shut a large number of the servers down. We are also facing the issue of oudated control panels and increased license costs on our Plesk servers.
As many of you may know, cPanel increased the licensing cost earlier this year. The license costs are now more that we collect from you for the entire service being provided.
We will be able to maintain a single cPanel server at our NJ datacenter. As we will be removing the WHMCS system (due to it costing more than we collected last year), we will go back to manually billing or using PayPal or 2Checkout subscriptions to handle payments. This will keep our costs down.
The new EWR server is running the latest version of cPanel, supports multiple versions of PHP, and has 16GB of RAM and large amounts of disk space. We will continue to use our CP1/CP2 DNS cluster for redundancy.
We had a problem with the datacenter hosting the WEST Plesk server, so that server no longer exists. While we do have another cPanel server in the LA region (LA2.LVCS.NET), it will be EOL within the next six months, so we strongly urge anyone that wishes to continue with our service migrate over to the EWR server as soon as possible.
We will continue to honor your existing pricing plan as long as possible. There are no plans to increase the cost, but we must consolidate our operation so we can keep things running.
Also, please disregard this message if you have already migrated to another provider. We are sorry for the intrusion.
Please reply to this message to coordinate the transition to the EWR server or to create a new account if you were on the WEST Plesk server.