Messages

Please send a message to plesk at lvcs dot net with your account username so we can check this out.

You should be able to modify the file via FTP, .htaccess only stops apache from displaying the page.

Please be sure you have changed your database, FTP, and control panel password.

Be sure ALL scripts are up to date.  This includes forum, CMS, etc.  If you are not using a script, please remove it.

Be sure all scripts are setup correctly with proper permissions, no 777 permissions, etc.

Be sure you are running the latest version of PHP that your script can support, i.e. 5.4 or 5.5

I reverted the file back to the original version once I was able to connect again. I think I won't try editing it again unless I really know what I am doing. Whatever was going on seems to have stopped this morning, but in any case I will send my info in case there's anything that needs to be looked into.

I've been trying to keep up on all this so as not to cause problems on my end, so as far as I know all my scripts should already be up to date, using the latest version of php and such. I've changed all the relevant passwords again to be safe.

Tonight while checking statistics, I noticed that one user had an unusually high volume of bandwidth on one of my sites (on the East server). After looking into the logs, I found out that they were repeatedly loading the same page over and over again. After discovering this, I made attempts to ban their IP. However, I've never had this problem, and never had to do this before, and I suspect I may have edited the htaccess file for that directory incorrectly.

In any case, I'm not able to access the server to edit the file again, and it seems to be down or inaccessible, so I don't know what to do.

The IP of the suspected attacker is 36.74.182.195.

I would be quite sad if this service shut down since I have used it for so long.

After the problems started, I started keeping all my forum scripts up to date, but I am not knowledgeable with optimizing databases. If there is something I can do to help on my end I will though.

If it does close, will there be an option to transfer to an lvcs plan? Although I don't relish paying a lot more to keep my site open, I still have users and my sites mean to much to me and them to shut them down.

I was thinking about upgrading my account for more space but I have a question first to clarify a few things.

If I send a payment for an upgrade to add 1GB of space to the account, for $15.00 as per the Account Upgrades thread (my account currently has 1GB), will it still top up the account for a year with the new prices, or do I need to pay for both? If I have misunderstood how upgrades work let me know as well.

Thanks

$10 a year is fine to me.