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Support Requests / Re: Email blacklisted
Last post by admin - June 30, 2015, 08:46:25 PM
The problem user has been identified and suspended.  Their WP site was likely not kept up to date, files were injected to send spam messages.

The mail queue has been cleared and we have requested de-listing.

Thank you for bringing this to our attention.
Support Requests / Re: Email blacklisted
Last post by admin - June 30, 2015, 04:38:59 PM
I will see if we can get off of their list. (Hard to tell if it is an internal or external list with them.)
Support Requests / Email blacklisted
Last post by chrisharrod - June 26, 2015, 09:07:17 AM
I think the system's found its way onto another blacklist :(

QuoteReporting-MTA: dns;
X-Postfix-Queue-ID: AF8C916A125F
X-Postfix-Sender: rfc822; ***
Arrival-Date: Fri, 26 Jun 2015 10:02:38 +0100 (BST)

Final-Recipient: rfc822; ***
Original-Recipient: rfc822;***
Action: failed
Status: 5.0.0
Remote-MTA: dns;
Diagnostic-Code: smtp; 550 OU-002 (SNT004-MC1F54) Unfortunately, messages from weren't sent. Please contact your Internet service provider
    since part of their network is on our block list. You can also refer your
    provider to
Support Requests / Re: LAX Server Problems
Last post by admin - May 22, 2015, 01:29:47 AM
NS1/NS2.LAX.LVCS.NET Glue Records have been updated to point to LAX2.
Please login to LAX2.LVCS.NET to make any changes to your site if you are on LAX.

If everything works out properly, we will be removing LAX from service and repointing the LAX domain to LAX2 IP.
To avoid an SSL Certificate error, please use "" when communicating with the server via SMTP/POP3/IMAP or when logging into Plesk is the new entry point.

If you are on this server and you are not using our DNS, please be sure to update the IP Address for your site to
Support Requests / Re: LAX Server Problems
Last post by admin - May 21, 2015, 02:44:33 PM
We are currently in the process of migrating all sites from LAX to LAX2. will be the new entry point for these customers.

Once migrated and settings are verified to have copied over, we will repoint LAX nameservers to the LAX2 addresses.

This new server allows you to choose PHP 5.6 similar to our NYC (cPanel) offering.

If this works, we may begin migration to Plesk 12.x in our first phase.  If there are problems, we will being our migration to cPanel services and using WHMCS for billing purposes since cPanel doesn't allow us to put an expiration date on a service/account.
Support Requests / Re: LAX Server Problems
Last post by admin - May 21, 2015, 04:28:04 AM
The provider is reprovisioning the new LAX2 replacement Plesk server to get the disk container setup properly.  We will need to reinstall the updates and Plesk and license once they have done that.  I hope to have time tomorrow.

We do have a cPanel server running in the same region (but different provider).  If you would like to migrate, we should be able to migrate everything over (with some exceptions).
Support Requests / Re: Service Shutdown
Last post by admin - May 21, 2015, 04:01:10 AM
Please let me clarify the shutdown...

We are only shutting down the ability to create new accounts.  With the recent problems with LAX, we are doing a few upgrades that should improve performance.  The new Plesk 12.x releases now offer more functionality and security bringing it more inline with the cPanel offering, so we may still offer both platforms for those that prefer one or the other.  This will depend on how well it handles things.  There are some advantages with each panel and underlying platform.
Support Requests / Re: LAX Server Problems
Last post by admin - May 21, 2015, 03:30:52 AM
The original LAX server was brought back online this evening.

In addition we have started work on LAX2 (which is running the latest version of Plesk 12.0.18).

This is to allow direct migration from the old host.

Unfortunately, the disk container was setup incorrectly on this new VM, so we will need to wait to continue.

Plesk installed well.  The new version now supports Multiple PHP versions similar to our cPanel/CloudLinux setup without the need for us to manually compile versions each time they are released, integrated Fail2Ban support, outbound mail limits (similar to what has been available in cPanel for quite some time).  If we continue to offer a Plesk solution, we may add CloudLinux to the mix to give us more flexibility, but we will try without to see how Plesk has improved.
Support Requests / Re: New cPanel Server
Last post by admin - May 20, 2015, 03:21:15 PM
The new cPanel server is being worked on.

This server will use Apache 2.4 instead of 2.2 unless that causes issues with some customers.
Everything else will be made identical to how it operates on NYC.

I hope to have additional pockets of time to tweak the settings, PHP selector values, etc. to match what we have setup on the other server.
Support Requests / Re: LAX Server Problems
Last post by admin - May 20, 2015, 01:15:31 PM
The original provider has started to bring the LAX server back online, however there is a storage issue currently.  We are continuing to work with them to bring this online.