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#106
Support Requests / Re: EU down (Spammer)
February 07, 2014, 10:24:37 PM
Whitelist request sent.  It has been 9 hours w/o an incident, so we should be good.
#107
Support Requests / Re: EU down (Spammer)
February 07, 2014, 10:21:08 PM
Everything is still going good with the server, so we will be removing the whitelist shortly.  Still no large numbers of outbound messages.
#108
Support Requests / Re: EU down (Spammer)
February 07, 2014, 05:01:19 PM
For the time being, we have enabled the relay (via authentication) options to see if the problem returns.
#109
Support Requests / Re: EU down (Spammer)
February 07, 2014, 01:08:04 PM
We are back up again.  Additional measures are being taken to attempt to combat this spam problem.

EDIT:
Authenticated mail relay will remain closed for a good portion of the day
#110
Support Requests / Re: EU down (Spammer)
February 07, 2014, 12:36:42 PM
Still no response.  This is expected with this provider.
#111
Support Requests / Re: EU down (Spammer)
February 07, 2014, 11:02:12 AM
EU is down again.  This time we will keep the SMTP relay service disabled.

(Hopefully they don't take 5.5 hours to respond to the ticket again like they did yesterday.)

##Update
I also see similar messages from the other servers, so this is likely a hole in either OS or Plesk packages.

I have a way that might prevent this, so I am putting that in place as soon as EU returns.
#112
Support Requests / Re: EUR Server in testing phase
February 07, 2014, 04:59:38 AM
Bench results for EU

CPU model :  Intel(R) Xeon(R) CPU E3-1270 v3 @ 3.50GHz
Number of cores : 4
CPU frequency :  3492.254 MHz
Total amount of ram : 4096 MB
Total amount of swap : 4096 MB
System uptime :   41 min,
Download speed from CacheFly: 73.1MB/s
Download speed from Coloat, Atlanta GA: 7.12MB/s
Download speed from Softlayer, Dallas, TX: 10.1MB/s
Download speed from Linode, Tokyo, JP: 2.55MB/s
Download speed from i3d.net, Rotterdam, NL: 62.9MB/s
Download speed from Leaseweb, Haarlem, NL: 72.0MB/s
Download speed from Softlayer, Singapore: 4.62MB/s
Download speed from Softlayer, Seattle, WA: 3.66MB/s
Download speed from Softlayer, San Jose, CA: 5.85MB/s
Download speed from Softlayer, Washington, DC: 15.3MB/s
I/O speed :  279 MB/s



Bench results for EUR

CPU model :  Intel(R) Xeon(R) CPU E3-1230 V2 @ 3.30GHz
Number of cores : 4
CPU frequency :  3300.030 MHz
Total amount of ram : 4096 MB
Total amount of swap : 4096 MB
System uptime :   5:18,
Download speed from CacheFly: 71.5MB/s
Download speed from Coloat, Atlanta GA: 18.4MB/s
Download speed from Softlayer, Dallas, TX: 25.0MB/s
Download speed from Linode, Tokyo, JP: 5.11MB/s
Download speed from i3d.net, Rotterdam, NL: 17.5MB/s
Download speed from Leaseweb, Haarlem, NL: 17.7MB/s
Download speed from Softlayer, Singapore: 12.9MB/s
Download speed from Softlayer, Seattle, WA: 23.0MB/s
Download speed from Softlayer, San Jose, CA: 20.9MB/s
Download speed from Softlayer, Washington, DC: 36.0MB/s
I/O speed :  826 MB/s


LAX (via KVM) and only 100Mbit ethernet

CPU model :  QEMU Virtual CPU version (cpu64-rhel6)
Number of cores : 2
CPU frequency :  1999.999 MHz
Total amount of ram : 3828 MB
Total amount of swap : 1023 MB
System uptime :   33 days, 3:03,
Download speed from CacheFly: 11.8MB/s
Download speed from Coloat, Atlanta GA: 5.39MB/s
Download speed from Softlayer, Dallas, TX: 11.3MB/s
Download speed from Linode, Tokyo, JP: 9.02MB/s
Download speed from i3d.net, Rotterdam, NL: 4.82MB/s
Download speed from Leaseweb, Haarlem, NL: 6.84MB/s
Download speed from Softlayer, Singapore: 8.00MB/s
Download speed from Softlayer, Seattle, WA: 11.4MB/s
Download speed from Softlayer, San Jose, CA: 11.7MB/s
Download speed from Softlayer, Washington, DC: 10.4MB/s
I/O speed :  171 MB/s



EAST Physical Server, 100Mbit ethernet
(some tests removed due to super slow performance)

CPU model :  Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz
Number of cores : 4
CPU frequency :  2399.949 MHz
Total amount of ram : 7861 MB
Total amount of swap : 2047 MB
System uptime :   9 days, 5:46,
Download speed from Coloat, Atlanta GA: 10.3MB/s
Download speed from Softlayer, Dallas, TX: 10.9MB/s
Download speed from Softlayer, Seattle, WA: 8.00MB/s
Download speed from Softlayer, San Jose, CA: 9.15MB/s
Download speed from Softlayer, Washington, DC: 11.0MB/s
I/O speed :  108 MB/s


WEST Physical Server, 100Mbit ethernet

CPU model :  Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz
Number of cores : 4
CPU frequency :  1600.000 MHz
Total amount of ram : 3727 MB
Total amount of swap : 1999 MB
System uptime :   33 days, 3:11,
Download speed from CacheFly: 9.34MB/s
Download speed from Coloat, Atlanta GA: 7.95MB/s
Download speed from Softlayer, Dallas, TX: 9.80MB/s
Download speed from Linode, Tokyo, JP: 7.97MB/s
Download speed from i3d.net, Rotterdam, NL: 4.18MB/s
Download speed from Leaseweb, Haarlem, NL: 8.17MB/s
Download speed from Softlayer, Singapore: 3.94MB/s
Download speed from Softlayer, Seattle, WA: 8.71MB/s
Download speed from Softlayer, San Jose, CA: 8.48MB/s
Download speed from Softlayer, Washington, DC: 7.83MB/s
I/O speed :  46.3 MB/s
#113
Support Requests / EUR Server in testing phase
February 07, 2014, 04:47:57 AM
EUR server is in testing phase.  This supports IPv6.  (PHP versions and the SSL certificate hasn't been setup yet.)

If everything remains stable with EU over the next few days and additional clients are not requesting to move to an EU based server, we may take the EUR server down.  If this server gives better response to some users, please let us know.
#114
Support Requests / Re: EU down (Spammer)
February 07, 2014, 01:31:19 AM
Emails for the disabled user are now properly being denied.
#115
Support Requests / Re: EU down (Spammer)
February 07, 2014, 12:59:10 AM
We have closed the relay ability on EU.  (Previously you could relay if you authenticated, that is no longer available.)

#This has been enabled again.
#116
Support Requests / Re: EU down (Spammer)
February 07, 2014, 12:56:46 AM
The response was finally received.  They said >1000 SMTP connections were going from the server again.
#117
Support Requests / Re: EU down (Spammer)
February 07, 2014, 12:53:38 AM
It's back up right now.  Not sure for how long as I still haven't received a reply to my tickets yet.
#118
Support Requests / Re: EU down (Spammer)
February 06, 2014, 11:57:27 PM
For those that use the EU server, please ping the following address and respond to plesk at lvcs dot net with the times you get.

If all goes well, this will be the replacement.  The only other key will be to get the other provider to turn us on long enough to copy all sites and content over.  We still haven't received any response on any of our tickets.

It may not come to having to move to this new machine if they get us up and running again, but we will be leery of using this in the future.
#119
Support Requests / Re: EU down (Spammer)
February 06, 2014, 11:17:04 PM
Still no response.  We are starting the process of finding another provider to serve this region.
#120
Support Requests / Re: EU down (Spammer)
February 06, 2014, 09:43:30 PM
Still no response.