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Topics - ressikan

Support Requests / logging in?
March 23, 2008, 07:46:42 PM
I had to reformat the hard drive on my machine and now i can't log into my account on the plesk. I can't remember my password. When I try to reset the password it asks for an email address. When I type mine in I get an error. When I try any of the other options for retrieving login information it asks me for something I either don't have or it says doesn't exist (for example, my email address).

Is there any other way to retrieve my log on information? Am I going to have to end up calling support on the phone?

Support Requests / can't see the website with my URL
February 14, 2008, 01:26:59 PM
Help! I can log onto Plesk with and I can see all my website files there and I can see them with my FTP program but I can't see my website at all using web browsers.

I did this:

"The migration form is now available through the options menu:"

Then I did this:

To manage my account, please login via

and this:

You will need to click "Add New Domain" to setup the FTP account and domain name.

Then I added "" which was my URL at freepgs.

With my own FTP program I uploaded my website files to the "httpdocs" directory.

Then I went to my registrar's site ( and updated the nameservers with these:

BUT when I try to go to my website ( with a brower I get 'page cannot be displayed'.

When I try using I get the splash page for my website but no images show up. I know I need to change some of the html in the pages to get them, I havent' gotten to it yet.

When I try using the I get this message:
Server Default page
If you see this page it means:
1. hosting for this domain is not configured or
2. there's no such domain registered in Plesk

I thought I followed the directions. Where did I go wrong? Did I put the index.html file in the right folder? Do I need to move all the webpage files out of httpdocs to another folder? I'm rather new at this so the help will be greatly appreciated. Thanks.