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Messages - sjm

#1
Support Requests / Re: domain issues
May 16, 2006, 04:34:05 AM
I'll start another new question in the same thread dealing with domain issues.  According to your page (step 6) :

# Due to the number of invalid domain requests, we now require the domain to resolve to our IP address or nameservers before we can associate it with your account. Be sure you own the domain, have registered it, and have pointed it to our nameservers and/or IP address before using the form below.

I don't know the exact reasoning, but it really isn't a good way to do this because of step 5 (taking up to 24 hours).  It makes it impossible to make a smooth transition between another server and this one as the site is off the air for 24 hours.  I would hope you would re-think this policy and allow the domain addition to happen before the DNS is changed allowing smooth transitions.