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FreePgs Related => Support Requests => Topic started by: sasurfers on February 22, 2009, 02:53:14 PM

Title: Didnt pay before account expired
Post by: sasurfers on February 22, 2009, 02:53:14 PM
Apologizes if this has been asked previously, I looked around but couldnt find the answer.
I didn't pay the maintenance fee before my account expired due to being away travelling.
I am wondering if I have now lost everything? Or can I still pay the maintainace fee now and retrieve my account?
If not what alternatives do I have?

Thanks,
Sam
Title: Re: Didnt pay before account expired
Post by: admin on February 26, 2009, 02:33:04 AM
No, we  have not removed any of the expired accounts as of yet.

You can pay the fee and access to your account will be restored.

Thank you,
FreePgs.com Admin
Title: Re: Didnt pay before account expired
Post by: oldchap on March 07, 2009, 11:22:27 AM
Hi there

I'm in much the same situation with my domain (rguvoice.com). The account has now been renewed, but the holding page is still there. I can't log in to plesk3.lvcs.net:8443 (as before) any more; but logging into "new hosting login" works and I can see that the nameservers are still set to PLSK3.LVCS.NET and PLSK4.LVCS.NET. I can connect by FTP to plesk3.lvcs.net, and all my old files are there. Is there another step I need to do to reactivate the account?
Title: Re: Didnt pay before account expired
Post by: admin on March 10, 2009, 02:42:02 AM
You should not be using the "new hosting login" to pay or manage your account.

That is for hosting accounts with a monthly fee, not the FreePgs $3 per year service.

Please provide your customer number in an email to admin at freepgs dot com and we will credit/update your FreePgs account.  Be sure to cancel the hosting on your LVCS.NET (monthly) account if you will not be using it.

I have updated your Plesk account for this year.  Be sure to email me (admin at freepgs dot com) with the transaction/customer number information from the new LVCS.NET account you created.

Thank you,
Ed Carpenter
FreePgs.com Admin
Title: Re: Didnt pay before account expired
Post by: oldchap on March 10, 2009, 08:58:24 PM
Ahh, fantastic. Email now on its way! Thanks for your help.
Title: Re: Didnt pay before account expired
Post by: Dondavid on March 25, 2009, 11:31:51 AM
This is the same for me actually.
I'm sorry guys but I got disconnected from Freepgs.com for a while now and did not kept up to date regularly.
Took a look at the avaiable plans, the point is I'd need about 5 Gb diskspace and I see the max avaible is 2Gb. Is there a possibility to have more diskspace whitout having multiple account, with an adjusted fee (fo the extra space)?
Title: Re: Didnt pay before account expired
Post by: admin on March 28, 2009, 02:40:38 AM
Yes, please see the Upgrades thread.  (It is a sticky post in this forum)

Thank you,
FreePgs.com Admin
Title: Re: Didnt pay before account expired
Post by: bonehead on April 06, 2009, 11:17:27 PM
you can add as many gigs as you wish, my take on it. as long as you pay the fee :D