FreePgs.com Forum

FreePgs Related => Support Requests => Topic started by: acidbath on February 22, 2007, 05:47:16 PM



Title: php mail
Post by: acidbath on February 22, 2007, 05:47:16 PM
php mail was turned off on my account.
i have recieved no warning or notice of this

i inquired through the support form and was told:
Quote from: ben@freepgs.com
You have lost your mail privleges for sending unsolicited emails to random AOL addresses. They will not be re-enabled.

Thank you,
FreePgs.com "Ben"

there are several problems with this.

1. Any and all mail I send out is for users who HAVE signed up to recieve my newsletter.
all email addresses are sent a verification, so they DO know what they are signing up for......
there is a removal link on each and every message, it is as easy as one click to turn on and one click to turn off


spam is defined as :
Quote from: http://en.wikipedia.org/wiki/Spam
Spam (electronic), unsolicited or undesired bulk electronic messages.
SO THIS IS HARDLY SPAM!!!

2. i never received notice that it was turned off
3. i have lost several days work because of this problem
4. the accusation of such a thing is preposterous
5. the intricate workings of my site require that i use php mail because this is how i receive user submissions


So I again ask that I be granted all privileges that i paid for and an apology wouldn't hurt either, I hate to think this is the way business is run here!!!


Title: Re: php mail
Post by: Ben on February 22, 2007, 07:24:52 PM
The only thing I know in this case was that your account is marked as mail function disabled for spam, and not to re-enable mail.

If this is just a newsletter, then I'm sorry for the inconvenience, and I don't know why you weren't notified. However, the note on your account was put on by admin, and unless I hear otherwise from him, I cannot re-enable mail.

Once again, I'm sorry for any inconvenience caused by this.

--Ben


Title: Re: php mail
Post by: Wizzard308 on February 24, 2007, 10:17:04 PM
Ummm I have a site that will be using email newsletters as well, is this going to become a sort of problem?
Last thing I want is to get mail locked for an email newsletter.


Title: Re: php mail
Post by: acidbath on February 24, 2007, 10:24:19 PM
ya it has been 2 days now.
I hope I can get this issue resolved soon, this has caused me to lose about a weeks submissions.


Title: Re: php mail
Post by: bonehead on February 26, 2007, 01:07:51 AM
Even newsletters are being seen as spam now a days. The best thing to do is just not have them or find a host that doesn't care.


Title: Re: php mail
Post by: acidbath on February 26, 2007, 01:59:12 AM
newsletters are not spam.

Quote from: http://en.wikipedia.org/wiki/Spam
Spam (electronic), unsolicited or undesired bulk electronic messages.


users are knowingly and willingly signing up for this and there is a link to remove yourself from the mail list in every message as well as an option in the users CP.
This is the furthest from spam, it is plain and legitimate mail.

I understand the need to remove spammers from this service but when your normal users are having problems you should reconsider what and how you do this.


Title: Re: php mail
Post by: bonehead on February 27, 2007, 11:58:40 AM
A user has to only report you for spam and in most cases your account gets closed. It does not matter if they went through 20 pages of ok I want your newsletter.

Either someone reported you or to many emails where coming from your account.


Title: Re: php mail
Post by: acidbath on February 27, 2007, 05:04:51 PM
the fact is that newsletters are not spam and my account was falsely denied phpmail

is this issue ever going to be resolved by the admin?????


Title: Re: php mail
Post by: brainiac744 on February 27, 2007, 06:23:45 PM
Have you sent in a contact form request? It is MUCH MORE likely to be answered by admin than a forum post, so you might try that.


Title: Re: php mail
Post by: acidbath on February 27, 2007, 06:25:43 PM
I had and Ben answered. I don't know if I should send more requests. I would hope that Ben had forwarded my inquiry to the admin.


Title: Re: php mail
Post by: brainiac744 on February 27, 2007, 06:27:31 PM
That's very odd, because usually admin logs on at least once a day. You might try sending another one and specifically stating that you'd like admin to respond to it (or inquiring as to EXACTLY why a "don't reenable" note has been placed on your account)


Title: Re: php mail
Post by: acidbath on February 27, 2007, 06:29:53 PM
I will wait for permission from a support personnel and if they think I should send another inquiry then I will.


Title: Re: php mail
Post by: E on February 28, 2007, 02:37:33 PM
I have a problem with PHP mail affecting 3 different accounts, none of which send spam.  In fact one of them, my blog, only ever sends emails to me, at my own domain, so cannot have been reported for spamming.  I've just sent in a message to support to try and found out what the problem is.


Title: Re: php mail
Post by: brainiac744 on February 28, 2007, 02:44:44 PM
mail() has to be enabled on a per-account basis, as it is disabled by default. If it was disabled because of spam they SHOULD have notified you.


Title: Re: php mail
Post by: GP™ on February 28, 2007, 08:35:20 PM
The last I heard over 5,000 spam messages where sent from the server.
I know the que got shutdown for awhile while we flushed them out!


Title: Re: php mail
Post by: acidbath on February 28, 2007, 08:39:15 PM
is this at all pertinent to my account  ???

I've already proven the messages I have sent are in no way shape or form spam.


Title: Re: php mail
Post by: GP™ on February 28, 2007, 08:47:48 PM
Whats your freepgs username


Title: Re: php mail
Post by: acidbath on February 28, 2007, 08:53:17 PM
acidbath


Title: Re: php mail
Post by: admin on February 28, 2007, 09:49:43 PM
We received multiple complaints regarding this issue.

Because spam being sent from our server gets our server blocked quickly, we no longer tolerate this behavior.

Luckily, AOL has a feedback loop option that sends us notices when users press the "This is spam" button in their AOL mail client.  Other servers simply block us when they receive a certain number of complaints.

I will reinstate the function on your account, however, if we start receiving numerous feedback messages from AOL regarding messages sent from your account, we may need to disallow it again.

Looking at the past feedback notices on your file, they do appear to be valid messages, and not spam per se.

Thank you,
FreePgs.com Admin


Title: Re: php mail
Post by: acidbath on February 28, 2007, 09:58:36 PM
I understand the situation however it seems to be a problem with AOL and not with my messages at all...

should they not be contacted to fix their problem.

I've been sending out newsletters for quite some time and this is the first of this problem.


Title: Re: php mail
Post by: admin on February 28, 2007, 10:11:05 PM
It is not a problem with AOL.  AOL simply notifies us when users click the "This is spam" link in their mail client.

When enough users report the message as spam, they will block us from sending mail in the future.

This is not specific to AOL.  AOL just notifies us when users click the link so we can do something about it before it gets out of hand.

Thank you,
FreePgs.com Admin


Title: Re: php mail
Post by: acidbath on February 28, 2007, 10:13:47 PM
In the future I will not allow AOL addresses to sign up for the newsletter.

They remove the unsubscribe link as you stated earlier, and that is the problem I was speaking of.


Title: Re: php mail
Post by: admin on February 28, 2007, 10:16:54 PM
No problem.  This should not happen again.

Your account was flagged because another user was sending to random AOL addresses.  Both accounts were flagged for the "random addresses" in error causing the issue.

Thank you,
FreePgs.com Admin