FreePgs.com Forum

FreePgs Related => Support Requests => Topic started by: nsac on January 05, 2008, 05:24:13 PM

Title: Site down
Post by: nsac on January 05, 2008, 05:24:13 PM
Not one of the domains hosted off of my Plesk account is functioning. I get a  I cannot load the login page for Plesk either. What's going on here? I've had a very good experience with you guys thus far, and this is somewhat disheartening.
Title: Re: Site down
Post by: passtheword on January 05, 2008, 05:29:27 PM
Quote from: nsac on January 05, 2008, 05:24:13 PM
Not one of the domains hosted off of my Plesk account is functioning. I get a  I cannot load the login page for Plesk either. What's going on here? I've had a very good experience with you guys thus far, and this is somewhat disheartening.

My domains are down also. I migrated over to plesk about 4 days ago, and I've been getting two or three outages per day, usually for an hour or two at a time. I'm hoping it's just the chaos resulting from the switchover to plesk and it's not what we're going to be experiencing on a regular basis.
Title: Re: Site down
Post by: n9ne on January 05, 2008, 06:19:34 PM
Well i've been on the plesk server for a long time now and this is the first time really since then that my site has been down for this long. Its a TAD annoying to put it lightly.... apparently its been like this all damn day..
Title: Re: Site down
Post by: Julian on January 05, 2008, 07:14:06 PM
We are currently working on the issue. The downtime is due to some of the migrated FreePgs user's who are using fsockopen on the Plesk server. fsockopen will be disabled to prevent future down times due to this issue.

- Julian
FreePgs.com
Title: Re: Site down
Post by: nsac on January 05, 2008, 10:03:11 PM
Thank you for your prompt reply.
Title: Re: Site down
Post by: n9ne on January 06, 2008, 04:38:26 PM
Still experiencing downtime... i hate to be annoying but is there any chance of this being sorted out soon?
Title: Re: Site down
Post by: Scorpion Illuminati on January 06, 2008, 05:06:18 PM
I am experiencing problems trying to access the plesk and am getting 404 errors. Additionally my site is no longer loading and am getting "DNS Error - Server cannot be found" when trying to access my site. Please help.

Sincerely,

Open Source Pong
Title: Re: Site down
Post by: nsac on January 06, 2008, 05:17:10 PM
Still down here too. If possible, could we have an update on what has happened?

Thanks.
Title: Re: Site down
Post by: possum on January 06, 2008, 05:41:48 PM
Quote from: Open Source Pong on January 06, 2008, 05:06:18 PM
I am experiencing problems trying to access the plesk and am getting 404 errors. Additionally my site is no longer loading and am getting "DNS Error - Server cannot be found" when trying to access my site. Please help.


http://www.checkdns.net/quickcheckdomainf.aspx

  Found NS record: PLSK2.LVCS.net[68.178.225.141], was resolved to IP address by g.gtld-servers.net 
  Found NS record: PLSK1.LVCS.net[68.178.225.59], was resolved to IP address by ns01.backupdns.com 
  Domain has 2 DNS server(s) 

CheckDNS.NET is verifying if NS are alive
  Error fetching SOA from PLSK2.LVCS.net [68.178.225.141], request timed out. Probably DNS server is offline. 
  Error fetching SOA from PLSK1.LVCS.net [68.178.225.59], request timed out. Probably DNS server is offline. 
  0 server(s) are alive 
  No DNS servers alive, tests stopped

plesk server and nameservers PLSK1.LVCS.net / PLSK2.LVCS.net its offline (same probeem as yesterday)

Title: Re: Site down
Post by: possum on January 06, 2008, 06:11:06 PM
C:\Documents and Settings\->tracert 68.178.206.47

Tracing route to ip-68-178-206-47.ip.secureserver.net [68.178.206.47]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  xxxxxxx
  2    10 ms     9 ms     9 ms  xxxxxxx
  3    14 ms    15 ms    14 ms  xxxxxxx []

  4    15 ms    21 ms    22 ms  xxxxxxxx []
  5    14 ms    14 ms    14 ms  k701.pni-xs4all.ams1.nl.above.net [62.93.194.145
]
  6     *        *        *     Request timed out.
  7    95 ms    95 ms    94 ms  so-0-1-0.mpr2.dca2.us.above.net [64.125.27.165]

  8   121 ms   121 ms   121 ms  so-1-0-0.mpr3.iah1.us.above.net [64.125.28.50]
  9   144 ms   143 ms   145 ms  64.125.25.5
10   144 ms   144 ms   143 ms  available.above.net [64.124.147.30]
11   146 ms   146 ms   146 ms  ip-208-109-112-137.ip.secureserver.net [208.109.
112.137]
12   145 ms   144 ms   144 ms  ip-208-109-112-161.ip.secureserver.net [208.109.
112.161]
13   145 ms   144 ms   144 ms  ip-216-69-188-18.ip.secureserver.net [216.69.188
.18]
14   145 ms   144 ms   145 ms  ip-68-178-206-47.ip.secureserver.net [68.178.206
.47]

Trace complete.




Title: Re: Site down
Post by: Ben on January 06, 2008, 06:29:44 PM
These problems are due to migrating FreePgs users over to Plesk.
The Plesk server was less restricted, and is currently less secure as well. Users are causing problems with scripts they are adding.

The problems are being worked on, and a second Plesk server should be coming online in the next few days. Hopefully the problems will all be resolved by then.

Thank you,
FreePgs.com "Ben"
Title: Re: Site down
Post by: Julian on January 06, 2008, 08:52:40 PM
Please use this forum topic for reporting Plesk downtime: http://forum.freepgs.com/index.php?topic=1032

Thank you.

- Julian
FreePgs.com