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FreePgs Related => Support Requests => Topic started by: raymond on January 02, 2009, 05:22:04 PM

Title: enquiry related to annual fee
Post by: raymond on January 02, 2009, 05:22:04 PM
You can submit payment by following this link

http://system.freepgs.com/paynow.php

what should i fill in the Server Name?
thx!
Title: Re: enquiry related to annual fee
Post by: Scorpion Illuminati on January 02, 2009, 07:41:14 PM
the server your account is hosted on, either plesk,plesk2,plesk3 or plesk4. To figure out which one it is, look at the url of the site you access to modify your pages ex. (https://plesknumber.freepgs.com). Hope that helps.

JavaScript Canvas Pong
Title: Re: enquiry related to annual fee
Post by: raymond on January 09, 2009, 04:26:39 AM
https://plesk4.lvcs.net:8443/

do u mean this?
thx
Title: Re: enquiry related to annual fee
Post by: admin on January 09, 2009, 04:34:22 AM
Yes, if you use that URL to login to Plesk, you would type "Plesk4" for the Server Name on the form.

Thank you,
FreePgs.com Admin
Title: Re: enquiry related to annual fee
Post by: skandfriends on January 19, 2009, 06:11:10 PM
Oh no!!
I didn't know what my server was either... I assumed it was just Plesk, so I input that to the annual maintenance fee.
Did the payment still go through? Can I get my money back and do it again as Plesk2?

Also, after I paid, I received another email today (the one they've sent every day this month), so I'm guessing they didn't get my payment. How can I re-do this??  :( :(
Title: Re: enquiry related to annual fee
Post by: admin on January 20, 2009, 12:37:26 AM
Your account shows the payment.  It is possible that the payment posted after Plesk sent the messages again.

Plesk and Plesk2 are the same machine.

Plesk 9.0 (that runs on the machine your account is hosted on) seems to have a bug in sending these emails.  The other servers only send this notification once as it should, but Plesk 9.0 sends the message every day.  Hopefully they will correct this issue in one of the updates to the control panel software.

If you continue to receive these emails, please let us know.

Thank you,
FreePgs.com Admin
Title: Re: enquiry related to annual fee
Post by: skandfriends on January 20, 2009, 09:15:34 PM
Oh, phew, that's a relief.

I did not receive the e-mail today, so I think that all is well.

Thank you very much.