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1  FreePgs Related / Support Requests / Service Discontinuation on: April 28, 2017, 01:02:04 PM
Unfortunately, due to the number of users that have failed to keep their scripts up to date and/or their credentials secure, we are forced to start shutting down this service.  We can continue all cPanel operations as there are more safeguards in place, however, users will still need to keep their scripts updated.
2  FreePgs Related / Support Requests / All Old Servers Being Decommissioned on: April 13, 2017, 04:21:44 PM
west1.lvcs.net
 OS EOL -- Must migrate

west.lvcs.net
 Old PHP versions

east.lvcs.net
 Phasing out use of Plesk panel

lax2.lvcs.net
 Hardware problems and phasing out use of Plesk panel

If your account is on one of these servers, please email plesk at lvcs dot net for more information to migrate to one of our new servers.
Please ping the following servers and let us know which of these has the lowest response time.

eu2.lvcs.net
la2.lvcs.net
nyc.lvcs.net
3  FreePgs Related / Support Requests / Re: All Plesk Servers being Phased Out on: April 13, 2017, 04:13:10 PM
The name service had stopped due to an invalid DNS record Plesk allowed a user to create.

Yes, you really need to migrate to one of our new systems.  Please email plesk at lvcs dot net.

You will want to ping the following servers and determine which one is closest to you.  If you were on the closest server, the new replacement is la2.lvcs.net.

Here are all of the available servers:

eu2.lvcs.net
la2.lvcs.net
nyc.lvcs.net

So what (if anything) do I do if my stuff is on west? Do I need to sign up somewhere or something?

Asking because chrome tells me that the SSL certificate on https://west.lvcs.net:8443 is now 200+ days past expiry.

And the nameservice on west appears not to be running right now:


sven@ ~
$  nslookup NS1.WEST.LVCS.NET 8.8.8.8
Non-authoritative answer:
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Name:    NS1.WEST.LVCS.NET
Address:  50.62.148.171

sven@ ~
$ ping NS1.WEST.LVCS.NET

Pinging ns1.west.lvcs.net [50.62.148.171] with 32 bytes of data:
Reply from 50.62.148.171: bytes=32 time=13ms TTL=52
Reply from 50.62.148.171: bytes=32 time=13ms TTL=52
Reply from 50.62.148.171: bytes=32 time=13ms TTL=52


sven@ ~
$  nslookup NS1.WEST.LVCS.NET NS1.WEST.LVCS.NET

*** Request to UnKnown timed-out
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  50.62.148.171

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.



(I paid for 3 years last time, so I don't get payment emails,
so I might have missed some information somewhere. Probably my fault.
Sorry in advance if that's the case.)
4  FreePgs Related / Support Requests / Re: Wierd Redirect on: February 04, 2017, 01:09:41 AM
This was due to SSL not being setup in cPanel for this domain correctly.  The AutoSSL process was forced which seemed to have enabled the SSL properly for this sub domain in the panel itself.
5  FreePgs Related / Support Requests / Forced Upgrade of Plesk Servers on: January 20, 2017, 09:16:44 PM
Since Plesk has discontinued Plesk updates on version 11.5 and 12.0, we will be forced to update these to at least version 12.5 or to the new Onyx release.

We will have to move a bit faster on migrating away from Plesk if these upgrades do not appear to be successful.
6  FreePgs Related / Support Requests / All Plesk Servers being Phased Out on: December 27, 2016, 08:15:59 AM
We are in the process of phasing out all Plesk servers.

If you are on a Plesk server, we have been sending information about migration to you in reply to your payment.

The following Plesk servers will be decommissioned at some point in 2017:

east.lvcs.net
west.lvcs.net

The following non-Plesk servers will be decommissioned in 2017:
west1.lvcs.net

Benefits of the new cPanel servers:
-Centralized billing, support, and account management at https://hosting.lvcs.net/
-Nameserver cluster for improved reliability of name resolution for your domains
-Limits to prevent one site from slowing down the entire server
-Newer versions of PHP, MySQL, and Apache to offer your site better performance
-All solid state storage for faster disk access times.

The following Plesk servers are not planned for decommission this year but you still may see improved performance by switching to our new cPanel servers.  If enough people migrate we will shut these down as well:
eu.lvcs.net
lax2.lvcs.net

There will be no change in renewal rate or your expiration date when you switch to our new system.  in most cases, files and databases can be brought over.
7  FreePgs Related / Support Requests / Re: East and West Server will be decommissioned? on: December 11, 2016, 05:32:16 PM
All of the Plesk servers will eventually be shut down.  We will migrate you to one of the cPanel servers.  We have cPanel servers in all of the regions that we have Plesk servers.

We are trying to migrate away from the West server first, but during the renewals we have been announcing the availability of the new cPanel servers.  Some users are pointed to servers that are not the closest choice, so this would be a good time to check the best server for their needs.

All of our cPanel servers use the same DNS settings (cluster) and will use the WHMCS interface for billing and support.  We are able to provide better support and customers will enjoy the single point of entry when asking about their due dates and payments.

These servers are not being shut down in the very near future, but the more we migrate now, the easier it will be.  East is starting to have hardware problems and West is really old and outdated.  You will be able to have an account split between two servers as you do now.  You will manage them in a single place https://hosting.lvcs.net/ and you will point your domains to a single set of nameservers (CP1.LVCS.NET, CP2.LVCS.NET) after the migration.

If you wish to migrate, please contact plesk at lvcs dot net.
8  FreePgs Related / Support Requests / East Server on: December 05, 2016, 09:13:29 AM
We have begun the process of decommissioning the East server.  When payments are coming in, you will receive a notice that we have newer servers available.

Please ping the following servers just in case the East server is not actually the best server for your location:

eu2.lvcs.net
la2.lvcs.net
nyc.lvcs.net

These are part of our new cPanel service which will renew at the same rate.  All of these servers are part of the same DNS cluster, so you will use CP1.LVCS.NET and CP2.LVCS.NET for the nameservers when pointing to these servers.

Please email plesk at lvcs dot net for more information or to migrate.
9  FreePgs Related / Support Requests / Package Changes on: October 25, 2016, 09:26:38 PM
We have made the following changes to our plans.  All plans now have double the transfer (bandwidth) per month.

Bronze - 100GB/mo
Silver - 200GB/mo
Gold - 300GB/mo
Titanium - 500GB/mo

These changes are active for any user on our cPanel platform.  Users on our grandfathered plans do not have limits.

I/O Speed has also increased by 2x.
Plan I/O Speeds:
Bronze - 4Mbps
Silver - 8Mbps
Gold - 12Mbps
Titanium - 16Mbps

Grandfathered packages updated from 2Mbps to 4Mbps internal I/O rate limit.
10  FreePgs Related / Support Requests / New Signups on: October 23, 2016, 11:04:22 PM
We are now offering signups on our new EU2 server via
https://hosting.lvcs.net/cart.php

Be sure to select "EU - Amsterdam" for the server when checking out.

Please only signup this way if you are not already an existing customer.
We will be replacing other servers soon.  All new servers will run the latest cPanel on either CentOS 7 or CloudLinux 7.
The new servers all offer Apache 2.4, PHP 5.6 and 7.0, MySQL 5.6, etc.
11  FreePgs Related / Support Requests / Re: Changes in 2016 on: October 23, 2016, 01:50:21 AM
New EU2 server is now up and running and is attached to the same DNS cluster as the other cPanel servers.

There are a few items set differently with this new server as we test new functionality with cPanel (such as the MultiPHP feature instead of using the CloudLinux PHP Selector options).

If anyone would like to test this new server, please let us know by sending an email to ed at lvcs dot net.
12  FreePgs Related / Support Requests / Re: Changes in 2016 on: October 22, 2016, 11:03:56 PM
Much has happened since we wrote this message.

Our goal is still to get everyone out of Plesk and the outdated servers.

We have started working on deploying new CentOS/CloudLinux 7.x machines.
13  FreePgs Related / Support Requests / Re: WEST1 (DirectAdmin) on: August 14, 2016, 11:32:25 AM
The license has been reactivated.  DirectAdmin is up and running again.
14  FreePgs Related / Support Requests / WEST1 (DirectAdmin) on: August 14, 2016, 09:36:11 AM
The WEST1 Server is having problems with the DirectAdmin license.  We are waiting for a resolution.

This server will likely be taken down in the very near future due to it running very old hardware and software.
15  FreePgs Related / Support Requests / Re: LAX2 Finally repaired on: May 09, 2016, 10:48:25 PM
The filesystem on the host node and on the container node have finally been fully repaired for LAX2.

We will continue to monitor the situation, however, at this time, everything is working at 100%.
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